FAQ

Frequently asked questions

How long does it take for my order to process and ship?


Turnaround Time
For Custom Designs: Once the quote and artwork is approved, our turnaround time is approximately 4-7 business days after 1-2 business day(s) of order processing time.. Depending on our schedule, we can also offer rush services for those that need their orders sooner.
For Pre Made Designs: Turnaround time is 3-5 business days after 1-2 business day(s) of order processing time.




If there is a problem with my order how do I contact you?


If there is an order issue please notify us immediately as you have 10 days from the original purchase date to start a dispute/refund request. Follow these simple steps:

  1. Send an email to eyebeholdbeauty@yahoo.com
  2. In the subject line include your order # and next to it "Order Issue" ie( Order #000000; Order Issue)
  3. Please be clear and detailed in discribing your issue.
  4. If applicable please attach pictures of said issue for review in your email.
  5. Lastly, hit send and someone will review and contact you within 24-48 business hours.




Can you ship to a PO Box?


Yes we can! Note: Please ensure that you pick up your parcel in a timely fashion to avoid your local USPS returning your order to our warehouse.




Do you ship internationally?


Yes!




What is HTV?


HTV is an abbreviation that stands for Heat Transfer Vinyl. HTV is used with a heat press to adhere it to multiple surfaces depending on the type of HTV used. Here at EBB we use premium quality HTV on all of our apparel and premium quality permanent/removable vinyl for our decals. HTV differs from screen printing in both application and chemical processing. Premium HTV is environmentally friendly and formulated to be safe for use even in applications for babies and toddlers. (Our product meets all Class 1 OEKO-TEX® “Confidence in Textiles” and requirements of the US Consumer Products Safety Act (CPSIA). Our product does not contain PVC, lead or other heavy metals or plasticizers. Our HTV is ideal for use in adult and children’s garments, sportswear, uniforms and promotional items.